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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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HP ENVY 6020e All-in-One Printer

I need to replace the cartridges, however the printer lid will not open. I have tried rebooting and updated the firmware. I can open it a little but then it stops and I get a chime and yellow light. I do not want to force it as it feels as though it will break 

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