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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎09-08-2025 08:51 PM

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer
Operating System: Microsoft Windows 10 (32-bit)

8710.  Instant Ink.  I just replaced 2 instant ink cartridges last week.  They were sent to me over 3 years ago.  I don't know if that's a problem.  Since putting those new Instant Ink cartridges in, I've printed maybe 10 pages.  That maybe unrelated to my problem.  This week I now get error that says "cartridge cannot move.  Clear obstructions."  I have looked, can't find any obstructions.  I have turned the power off, but it will not turn off, just goes into power down mode, but goes no further.  I've unplugged power cord, waited 5 minutes, and when plugged back in it powers up, then goes into startup check mode and says "cartridge cannot move".  Instructions on line say to clear obstructions, done.  Next to pull the power cord which I've done.  Then it says to pull out the ink cartridges, well I can't do that if the cartridge won't move over to the middle so I can pop the ink cartridges out.  I've tried moving it manually but it doesn't want to budge.  I don't know if there is a release button or something, and I don't want to force it, but it won't go over very easily.  What else can I do.  Thanks.  

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