Android not able to see Sprocket

[n1di1p]

I am trying to pair my sprocket to my one plus with Android 7, but my phone does not see the my printer.

I have tried resetting the printer but still does not work.

Please help!

[Rainbow23]

Hi @n1di1p,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query. I'll be more than glad to help you.

I understand that you are facing issues with your HP Sprocket wherein the phone does not recognize it.

I suggest that you check the links: Frequently Asked Questions (FAQs)  and Setting up the Printer

You have a good day ahead.

[n1di1p]

Hi @Rainbow23 ,

Thank you for your response. As I added in my original post, I have done the suggested steps in the FAQs and the Setting up the Printer you provided. 

I was able to see the printer with my husband's phone (Moto G4 with Android 6) but not my phone (One Plus 3 with Android 7). I had to use his phone -which is a work around but it would be nice if I can use my printer with my phone and not wait for my husband to be around to print.

I repeat, the printer is not visible in an Android 7.0 device.

Have a good day.

[Rainbow23]

Hi @n1di1p,

Thank you for your reply, I'll be more than glad to help you.

I understand that the unit does not work with Android 7 phone.

This issue may require a one to one interaction over the phone.

Hence, please contact HP Phone Support for further assistance at the link: www.hp.com/contacthp

You may select the country and type the product# of the unit and then follow the on-screen instructions to contact HP phone support.

You have a good day ahead.