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‎08-30-2019 11:05 AM

HP Recommended
Operating System: iOS

when I start printing with my Sprocket, the app closes suddenly but the printer is connected and updated; I have an iPhone with iOS 9; last summer the App works but now I don't know how to solve this problem

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2 REPLIES 2

‎08-30-2019 01:14 PM

HP Recommended

@AnnaMC2 

 

At this writing, there are several of these little printers:

 

 

 

For example, HP Sprocket 2-in-1

Troubleshooting documents include (and are not limited to):

HP Sprocket Printers - Sprocket Does Not Connect or Print

 

and, in How-to

Frequently Asked Questions (FAQs)

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

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Dragon-Fur

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‎09-01-2019 03:01 AM

HP Recommended

I've a simple Sprocket (not a Studio or  a Plus one) and I've  already tried the advices and procedures suggested by the links you kindly sent me but I couldn't find anything about this specific problem (nothing mentioned about the App) : it seems to be a bug on the App. 

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