BAD PRINTING QUALITY

[ASTRIDJAYME]

LATELY MY SPROCKET IS PRINTING REALLY LOW QUIALITY, FOR EXAMPLE, THE FACES LOOK LIKE IT HAS STAINS ALL OVER IT. THE FIRMWARE IS UPDATED, THE APP TOO, THE BATTERY IS FULL AND I USE THE SMARTSHEET CORRECTLY, SO I DONT KNOW WATH ELSE TO DO. PLEASE HELP

[Jeet_singh]

@ASTRIDJAYME,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you have print quality issues on your sprocket printer.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Are you printing using HP ZINK® Sticky-Backed Photo Paper?

Step 1: Use genuine HP ZINK® Photo Paper

ZINK® makes custom photo paper for a variety of printers, such as Polaroid, LG, and HP. HP recommends using HP ZINK® Sticky-Backed Photo Paper for best results. HP cannot guarantee the quality or reliability of non-HP ZINK® Photo Paper. If you do not use genuine HP ZINK® Photo Paper, the steps in this document might not resolve the issue.

To purchase genuine HP ZINK® Sticky-Backed Photo Paper, go to the #NEW#HP Sprocket#NEW# homepage. You can also purchase genuine HP ZINK® Sticky-Backed Photo Paper from other retailers.

If using genuine HP ZINK® Photo Paper did not resolve the issue, continue to the next step.

Step 2: Charge the printer

A low battery can cause poor print quality. Check the printer battery level using the HP Sprocket app to determine if the printer needs charged.

1. On your mobile device, open the HP Sprocket app.
2. Tap the Menu icon , and then tap your printer in the list.

The printer information screen displays.

1. Under the Status section, locate Battery.
   • If the battery charge is 50% or higher, continue to the next step.
   • If the battery charge is 49% or lower, charge the printer.

The printer is fully charged when the Indicator light is solid and green.

1. After the printer is fully charged, try to print.

If the print quality is unacceptable, continue to the next step.

Step 3: Upgrade the printer firmware

HP regularly releases printer updates. Upgrading the printer firmware might resolve the issue.

1. Make sure the printer is on and your mobile device is connected to the Internet.
2. On your mobile device, open the HP Sprocket app.
3. Tap the Menu icon , and then tap your printer in the list.

The printer information screen displays.

1. Look for a printer firmware upgrade.
   • If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.
   • If a firmware upgrade option does not display, the printer firmware is up to date. Continue to the next step.
2. After updating the printer firmware, try to print.

If the print quality is unacceptable, continue to the next step.

Step 4: Clean the output rollers

Dirt and debris on the output rollers can cause print quality issues. Use the blue HP ZINK® Smartsheet from the same pack of photo paper currently in the printer to clean the output rollers.

NOTE:

To avoid print quality issues, do not use an HP ZINK® Smartsheet from a different pack of HP ZINK® Sticky-Backed Photo Paper. Each pack contains one blue HP ZINK® Smartsheet that calibrates the printer to provide the best print quality for each specific pack.

1. Turn off the printer.
2. Remove the top cover by sliding it away from the output slot, and then set it aside.
3. Remove the stack of photo paper from the input tray, and then inspect the photo paper. Discard any wrinkled or curled photo paper.
4. Place the Smartsheet in the input tray with the bar-code facing down, and then reload the stack of photo paper with the print side facing up.
5. Align the top cover with the tracks on the outside of the printer, and then slide the top cover toward the output slot until it is firmly seated.
6. Turn on the printer.
7. Send a print job.

The printer calibrates and cleans the output rollers with the blue HP ZINK® Smartsheet, and then prints the photo.

If the print quality is unacceptable, continue to the next step.

Step 5: Other things to try

If the print quality is still unacceptable, the following tips might help improve print quality.

• Make sure images have a minimum resolution of 818 x 1258 pixels per inch (ppi) for optimal print quality. Screen-captured images from your mobile device might not have sufficient resolution for optimal print quality. See your mobile device manufacturer for more information.
• Allow the printer a few minutes to cool down between print jobs.

When the printer becomes too warm, a "Cooling down... Sprocket needs to cool down before printing another job. Wait to send another photo." message might display on the HP Sprocket app. Tap OK to clear the message.

• Store the photo paper in a cool, dry place and avoid contact with water. If water spills on the photo paper, wipe it away as soon as possible to prevent damaging the photo paper.
• Use the editing features in the HP Sprocket app to adjust brightness and contrast to improve photo quality before printing.

For more details, please go through this support page - HP Sprocket Photo Printers - Frequently Asked Questions (FAQs)

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[Alexhales123]

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