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Honor Student
Posts: 3
Member Since: ‎04-19-2018
Message 1 of 4 (400 Views)

Blotches on sprocket prints

Product Name: Sprocket
Operating System: iOS

Is anyone else having white blotches surrounded by red printing on people’s faces and arms? Not sure if it’s the paper, printer, or phone causing this. Seems to be where there might have. Been a lighter patch or glare maybe in the photo? 

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HP Support Agent
Posts: 15,276
Member Since: ‎08-11-2014
Message 2 of 4 (374 Views)

Re: Blotches on sprocket prints

@LgLaRocque

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

 

As I understand the blotches on the HP Sprocket prints,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you ensure the printer is fully charged?

Have you upgraded the printer firmware?

 

While you respond to that, here's what you need to do:

 

Step 1: Use genuine HP Sprocket Photo Paper

ZINK® makes custom photo paper for a variety of printers, such as Polaroid, LG, and HP. HP recommends using HP Sprocket Photo Paper for best results. HP cannot guarantee the quality or reliability of non-HP Sprocket Photo Paper. If you do not use genuine HP Sprocket Photo Paper, the steps in this document might not resolve the issue.

To purchase genuine HP Sprocket Photo Paper, go to the HP Sprocket homepage. You can also purchase genuine HP Sprocket Photo Paper from other retailers.

If using genuine HP Sprocket Photo Paper did not resolve the issue, continue to the next step.

 

Step 2: Charge the printer

Check the printer battery level using the HP sprocket app to determine if the printer needs to be charged.

  1. Turn on the printer.

  2. On your mobile device, open the HP sprocket app.

  3. Tap the Menu icon , and then tap sprocket.

  4. Tap Printers, and then select your printer in the list.

    The printer information screen displays.

  5. Under the Status section, locate Battery.

    • If the battery charge is 50% or higher, continue to the next step.

    • If the battery charge is 49% or lower, charge the printer until the Status Indicator light turns green, and then continue to the next step.

Step 3: Upgrade the printer firmware

HP regularly releases firmware updates. Upgrading the printer firmware might resolve the issue.

  1. Make sure the printer is on and your mobile device is connected to the Internet.

  2. On your mobile device, open the HP sprocket app.

  3. Tap the Menu icon , and then tap sprocket.

  4. Tap Printers, and then tap your printer in the list.

    The printer information screen displays.

  5. Look for a firmware upgrade.

    • If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.

    • If a firmware upgrade option does not display, the printer firmware is up-to-date. Continue to the next step.

  6. After upgrading the printer firmware, try to print.

If the print quality is unacceptable, continue to the next step.

 

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: https://hp.care/2wUrTid (Step 4 Onward)

(By the end of this article all the issues should be resolved)

 

For more assistance, you may also check this article for FAQs: https://hp.care/2HjrgDZ

 

If the issue persists, please Contact HP to have the printer either repaired or replaced:

HP Support can be reached by clicking on the following link:  

* Open link:  https://hp.care/2moMFSc

* Enter Product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.

 

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

 

If you would like to thank me for my efforts to help you, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution".

Have a great day!

Riddle_Decipher
I am an HP Employee

Honor Student
Posts: 3
Member Since: ‎04-19-2018
Message 3 of 4 (350 Views)

Re: Blotches on sprocket prints

Did you get my response with the picture attached?

HP Support Agent
Posts: 15,276
Member Since: ‎08-11-2014
Message 4 of 4 (342 Views)

Re: Blotches on sprocket prints

 

@LgLaRocque

Thank you for responding,

It's great to have you back ;)

 

I'm afraid the image isn't visible, that said, as advised previously,

If you've gone through all the steps advised earlier and yet the issue persists,

I recommend you Contact HP and the printer either repaired or replaced as this could be a hardware malfunction.

Some issues require a hardware replacement to resolve the issue, unfortunately, this is one of those issues.

 

To thank me for my efforts to help you, Click here to access the original post and Select - "Accept as solution"

And click on the purple thumbs up, that said, have a Good Day & Good Luck!

Riddle_Decipher
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation