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Student
Posts: 1
Member Since: ‎02-10-2017
Message 1 of 11 (983 Views)

Blurry photos on the app

Product Name: Sprocket
Whenever I go into the app to print a photo, the display is blurry, therefore making the picture blurry. I have reinstalled the app and have checked my camera roll to see if the pictures were originally blurry, which turns out to not be the case. It is not the printer that is the problem, nor the fact that the picture hadn't loaded yet as I have waited several minutes.

Help would be appreciated as I've been wanting this printer since I've heard about it and it would be an awful disappointment for my parents to have wasted their money. Thank you
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HP Support Agent
Posts: 4,851
Member Since: ‎07-14-2016
Message 2 of 11 (953 Views)

Re: Blurry photos on the app

Hello, @fallenshadow18 – Hope you are well Smiley Happy


Thanks for reaching out on HP Support Forums. I’d like to be of your assistance!


I understand that you are having issues with your new HP Sprocket. I understand the photos are blurry on your app and hence getting the same result while printing the pics. To isolate the issue further, could you please install and connect the sprocket on a different phone and check. You can unpair the phone once the testing is done. 

Alternatively, try to reset the printer and check. Uninstall the printer app. Then, on the printer, locate the reset button near the charging port, insert a straight pin into the reset button access point, and then press the reset button for 3 seconds to reset the printer. reinstall the app once done and check.

 

Once done, reconnect the printer via Bluetooth.

 

You can check http://hp.care/2ilvn9u for detailed troubleshooting steps.


Please let me know if this resolves the issue, or if you require further assistance.

Good luck Smiley Happy


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DVortex
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Honor Student
Posts: 1
Member Since: ‎02-11-2017
Message 3 of 11 (941 Views)

Re: Blurry photos on the app

I am having the same issue right now with blurry photos. Except it is only certain pictures of mine, not all. I followed the steps you advised and did not work. There are no other troubleshooting topics in that link regarding this either. Can anything else be done or do I have to settle with only being able to print certain ones?
Honor Student
Posts: 1
Member Since: ‎02-12-2017
Message 4 of 11 (901 Views)

Re: Blurry photos on the app

I figured this out.  If you edited the photos on your phone or ipad - change them back to the original state (revert) and then transfer them to the sprocket app - they wont be blurry.  You can crop or edit them in the sprocket app and they seem to work just fine.  This resolved the issue for me.

Top Student
Posts: 7
Member Since: ‎01-08-2017
Message 5 of 11 (847 Views)

Re: Blurry photos on the app

Yes, you are correct about altered originals viewing blurry in the app. Unfortunately, you cannot adjust color and lighting on the app like on the iPhone. +95% of my pics have been altered in some way. Viewing/printing was not an issue with ANY of my pics until recently. I honestly believe it was the latest iOS update that has caused this issue, although I have no way to prove so.
Student
Posts: 1
Member Since: ‎02-15-2017
Message 6 of 11 (839 Views)

Re: Blurry photos on the app

I have found the same thing to be true w me too. Most of the photos i want to print have been edited. And like you said there is no editing options for lighting in the sprocket app. This is so disappointing. I have been looking forward to this printer for ages but it's useless if I can't print my edited photos!
Student
Posts: 1
Member Since: ‎02-23-2017
Message 7 of 11 (652 Views)

Re: Blurry photos on the app

Same issue. I just got the Sprocket, and I  need to be able to edit my photos! Especially if you have warmer photos, it is best to make them a little cooler so they print nicer. Very frustrated that I cannot edit in iOS. I hope they come out with a fix. Anyone know fi the Polaroid Zip does the same thing?

Top Student
Posts: 1
Member Since: ‎02-24-2017
Message 8 of 11 (614 Views)

Re: Blurry photos on the app

Hey guys, I was struggling so much with this same blurry photo issue and thought that it was because I upgraded to a new iphone and maybe the resolution was cauting the problem.  I tried using unmodified photos also with no luck.  While trying to set a new home screen I had a brilliant idea that I wanted to try with the sprocket app and it totally worked!!  I took a screen shot of the photo I wanted to print, modified or not, so that it showed up in the camera roll.  From there, I accessed the screen shot version of the photo in the sprocket app and it shows up crystal clear.  I was so happy since I had also believed that I was never going to be able to use the printer as I wanted.  Please try this and best of luck.

Top Student
Posts: 7
Member Since: ‎01-08-2017
Message 9 of 11 (601 Views)

Re: Blurry photos on the app

IT WORKS - EXCELLENT!!! Thank you sooo much for sharing your solution!!! 😀👍
Regents Professor
Posts: 8,606
Member Since: ‎11-27-2009
Message 10 of 11 (318 Views)

Re: Blurry photos on the app

@FriendlySkies1

Glad to hear it's sorted !!

Smiley Happy

I am an HP employee.
I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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