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Honor Student
Posts: 4
Member Since: ‎03-03-2018
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Bought a Sprocket for my daughters christmas in December and cannot connect to her Iphone 5s now

Product Name: Sprocket zink
Operating System: iOS

trying in vain to connect my daughter's iphone 5s to the sprocket - it cannot be found by the iphone bluetooth.  I have reset the phone settings, reset the printer, removed then reisntalled the app, reset the phone and still nothing only onc it found the sprocket and then the phone displayed "hp sprocket (f1:f6) is not supported"  I can connect my samsung s7 to it and have then updated the firmware via the samsung but the iphone cannot findthe sprocket to  update the firmwear via the iphone.  This is not fit for purpose in the current condition and as such I feel that the printer should be returned and refunded if this problem cannot be fixed.  I look forward to your solution  - ASAP

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