06-04-2019 05:36 AM
I've just bougth a HP Sprocket 200 printer and it prints everything with a blue color. I've tried everything explained here and I continue with the same problem: https://support.hp.com/es-es/product/hp-sprocket-plus-printer/17345758/document/c05796707
I've tried with a different mobile, with a different paper package (also HP) with its own blue card, firmware update, etc.... and it remains the same.
Please, can anyone tell me how to solve the issue? It's a hardware problem?
06-06-2019 08:24 AM
Welcome to the HP Support Community!
Since you have already tried most of the troubleshooting steps, we can try to reset the sprocket to its factory settings and check if that helps.
Remove the paper cover, and then use a narrow object, such as a pen or paperclip, to press and hold the Reset button for 3 seconds. The Sprocket resets and turns off.
Update the iOS software, click here to know how.
Connect the sprocket and try to print.
If the issue persists, please contact our HP Support team for Service Options as it could be a possible hardware issue:
1) Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the appropriate option based on your preference.
6) Fill the web-form and proceed further.
Keep me posted for any other assistance.
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