Brand new Sprocket 200 won’t turn on

[LY_EDIN]

Brand new Sprocket 200 - won’t turn on and doesn’t seem to be charging.

I used it to take a photo and went to use it 2 days later and it won’t power on. I tried plugging it in to charge it and red light comes on briefly then turns off. No green light. No response to power button.

No response to the reset button (which I held down for 30seconds with no response).

Help...?

[Echo_Lake]

@LY_EDIN
Thank you for posting on the HP Support Community.

I understand you are in need of support, As you've performed relevant troubleshooting steps and the issue persists, I would request you to contact our Support and our Support Engineers should be able to check the available service options for your printer

HP Support can be reached by clicking on the following link:

• Click on this link – www.hp.com/contacthp/
• Select the product type.
• Enter the serial number of your device or select let HP detect your product option.
• Select the country from the drop-down.
• You should see the HP support number or Chat option listed

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[LY_EDIN]

Thanks for the reply. Apologies for the delay in acknowledging (I didn't get a notification). I've logged it with HP support as a phone casefile but awaiting the case ID so I can call. I'll try messenger when I'm not at work as well.

[Echo_Lake]

@LY_EDIN

thank you for posting back. 

Work on it as per your convenience and keep me posted on the results. 

Please feel free to contact us here anytime you need any further assistance. 
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.