• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Locked

‎05-17-2019 05:39 PM

HP Recommended
Operating System: iOS 12 - 12.0.1

Hello, I've tried to pair my HP Sprocket to my iPhone 7 plus but the printer doesn't even show up in the wifi.  I've done a hard reboot of my phone and also reset my HP Sprocket.  I'm not sure what else to do?  

2 REPLIES 2

‎05-18-2019 04:35 AM

HP Recommended

Hi,

HP Sprocket printers use Bluetooth and should not be listed under your Wi-Fi networks list.

 

Follow below steps to set up the printer and pair it through the HP Sprocket app:

https://support.hp.com/us-en/product/hp-sprocket-photo-printer/12635221/document/c05243304

 

If you experience further issues follow below steps:

https://support.hp.com/us-en/product/hp-sprocket-photo-printer/12635221/document/c05937610

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎05-18-2019 07:51 PM

HP Recommended

I apologize, I meant bluetooth, not wifi.  My iphone doesn't even detect the presence of the sprocket in the bluetooth list.  I did manage to pair it with my ipad, but my iphone 7 doesn't even detect it.  What can be the issue?  I've tried everything suggested in my search on this help board.  So suggesting the normal things have not worked.  I have a $ 100 dollar photo printer that is practically useless.  

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.