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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
Sprocket photo printer
Other
I have a Samsung Note 5 and I can't pair it to the sprocket photo printer
4 REPLIES 4
HP Recommended

@sindari,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to pair your sprocket photo printer to your Samsung Note 5.

 

This issue could occur if the printer is setup properly.

 

Let's go through a few steps to resolve this issue.

 

And here's the step by step guide for you in the links below: 

 

1. Setting up the Printer

 

2. Printing Photos

 

Let me know how this works.
 

You have a good day ahead.

Rainbow23 - HP Support.
HP Recommended
It still won't pair. Says it can't communicate with hp sprocket (84:A0)
HP Recommended

@sindari
Thank you for your reply, I'll be more than glad to help you.


I understand that the issue did not resolve after following the steps in the previous interaction.


As we have tried all the possible solutions for this issue, please contact HP phone support for further assistance at the link: www.hp.com/contacthp


You have a good day ahead.
 

Rainbow23 - HP Support.
HP Recommended

Hello @sindari - 

 

Can you please try the following on your Sprocket prior to returning it?

 

1.)  Reset the unit by pressing a small push pin into the tiny hole on the rear of the unit

2.)  Plug in the unit via the micro-USB port and allow it to charge fully

3.)  Power cycle your mobile phone

4.)  Power on the Sprocket unit (press/hold power button for 3 sec)

5.) Attempt to pair via the bluetooth menu in your phone

 

Once you are successfully paired, please attempt to update the firmware on your Sprocket unit.

 

Once you have a connection via the Sprocket app, please do the following to update the firmware:

 

1.)           Make sure your Sprocket battery is charged greater than 75%, otherwise you won’t see the firmware update option.

2.)           Ensure your Sprocket is powered on and connected to your phone/sprocket app (green circle in menu)

3.)           In the Sprocket mobile app, tap ‘menu’ (3 lines) -> ‘sprocket’ -> ‘Printers’ -> ‘Get Firmware Upgrade’ (blue text)

 

The firmware update will download and transfer to the device, after which you'll need to power it on again to reconnect.

 

Thanks!

***I am an HP employee***

The comments above represent myself and do not reflect the opinions of HP.

If my post solved your issue, please click "Accepted Solution" on the post . To show appreciation for my help, please click the "Thumbs Up Icon" below! Thank you 🙂
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