Can’t print Smartsheet

[Saduve]

When I load a new pack of paper, the printer won’t print the Smartsheet. It makes the sound like its printing, but nothing comes out and then an “out of paper” error comes up. I have reset the Sprocket, turned phone off. Nothing helps.

[Dvortex]

Hello, @Saduve – Hope you are well 🙂

Thanks for reaching out to HP Support Forums. I’d like to be of your assistance!

I understand that you are having printing issues with your new HP Sprocket. I will certainly do my best to find you a solution!

Let's first try to update the printer firmware.

1. Make sure the printer is charged 50% or more.

2. Make sure the printer is on and your mobile device is connected to the Internet.

3. On your mobile device, open the HP sprocket app.

4. Tap the Menu icon , and then tap sprocket.

5. Tap Printers, and then tap your printer in the list.

   The printer information screen displays.

6. Look for a firmware upgrade.

   • If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.

   • If a firmware upgrade option does not display, the printer firmware is up-to-date.

If the issue still persists, go to http://hp.care/2ilvn9u and perform the steps mentioned.

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂

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