10-03-2019 12:47 PM
Are there any error messages? Can you access the internet from your phone?
I just deleted the Sprocket app on my S8 and downloaded the new version from the Play Store without any issues.
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"----------V