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Honor Student
Posts: 2
Member Since: ‎05-12-2017
Message 1 of 3 (152 Views)

Cannot pair with iPad.

[ Edited ]
Product Name: Sprocket
Operating System: iOS

I easily paired my Sprocket with my iPhone 7 but it will not pair with my iPad mini. The little wheel in the Bluetooth pairing on the iPad goes and goes but doesn't detect the Sprocket. I have done several resets on the Sprocket and it still didn't work. I moved the iPad and Sprocket close together away from other devices I have paired with the iPad and that didn't work. I really would like to use the Sprocket with the iPad. Please can someone help? Many thanks.

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Teacher
Posts: 106
Member Since: ‎09-27-2012
Message 2 of 3 (122 Views)

Re: Cannot pair with iPad.

Hello @Skajblue - 

 

If you turn off the bluetooth radio on your iPhone, the sprocket should be detected by the iPad and able to pair.  Sprocket can only pair with a single iOS device and will be locked to your iPhone until you either turn off bluetooth or unpair (forget) the sprocket from the bluetooth menu.  

 

Let us know if that helps!

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Honor Student
Posts: 2
Member Since: ‎05-12-2017
Message 3 of 3 (109 Views)

Re: Cannot pair with iPad.

Worked perfectly. Thank you so much.

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