03-30-2017 01:26 PM - edited 03-30-2017 01:26 PM
I see that you were interacting with @MrRobot. I would like to jump in with a suggestion!
Did you try uninstalling and reinstalling the HP Sprocket app? If not tried already, uninstall/remove the HP sprocket app from your mobile device, clear the cache, restart your phone and reinstall the app. Now try to print different pictures and check if that makes any difference.
Thanks, I'll watch for your reply!
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I am an HP Employee
03-30-2017 06:00 PM
Hello @FTrindade -
Thanks for your thorough feedback in this thread. We absolutely value you as an HP customer and want to make sure we understand/address your concern.
First off, can you confirm the firmware that is running on your Sprocket printer? After powering on and pairing the printer to your phone, go to menu -> sprocket -> printers -> Firwmare Version (e.g. 1.1.0).
Secondarily, today we released an updated firmware code that does have color map improvements. You can upgrade by following the instructions below:
- First, make sure the Sprocket is charged to at least 75% battery and powered on.
- Ensure the Sprocket is paired to your mobile device.
- On your mobile device, open the HP Sprocket app and go to menu -> sprocket -> Printers; A ‘blue’ firmware update link will be present or a pop-up message will appear if an update is available.
- After clicking the link or upgrade prompt, follow onscreen process/instructions.
With ZINK technology, prints will never have the same vibrancy or contast as what you see on your phone screen, or even what you may be accustomed to with home inkjet or lab prints. This is the nature of trading off perfect print quality for the portability/convenience of sprocket.
Please let me know if the suggestions above address your issue.
The comments above represent myself and do not reflect the opinions of HP.
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12-30-2017 12:49 PM
01-04-2018 04:48 AM
I have the same problem with a printer I literally bought so doing all the advised resets seems pointless since I just installed it yesterday. I used the paper that came with it and the first image that came out was washed out. What is the FIX for this? If there isn’t one then the printer may be going back to the store.