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‎03-15-2020 11:33 AM

HP Recommended
Product: Sprocket
Operating System: iOS

I just unboxed the product last night, charged it all night.

 

today i got to print 4 photos then I received an update message, and boom the app. crashed.

 

it just let me go as far as to select the photo to print and then it closes.

 

THIS IS A BRAND NEW PRODUCT, JUST UNBOXED...

 

Please advise on how to proceed.

 

Tags (2)
1 REPLY 1

‎03-17-2020 03:40 PM

HP Recommended

Hi @bsoto,

 

Welcome to the HP Support Community. I'd be happy to assist you with the "sprocket App crashes" issue. ​​​​​​

 

To better assist you - Which version of iOS are you using?

 

meanwhile, Check for any updates available for the iOS device.

  1. Update your Sprocket iOS app to version 2.03.1 or later
  2. Charge your sprocket battery to at least 50%
  3. Power off your sprocket printer
  4. In the iPhone Bluetooth menu (Settings -> Bluetooth), tap the ‘i’ button next to the “sprocket” device, then tap “Forget This Device”
  5. Restart your iPhone by pressing/holding the power button for 3 seconds, then sliding to power off.
  6. Power on your sprocket printer
  7. Discover and pair your sprocket printer by tapping on the “sprocket” device when it appears in the iPhone Bluetooth menu (Settings -> Bluetooth).
  8. Open the sprocket mobile app, where you’ll be automatically prompted for the firmware upgrade.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! ​​​​​​

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