03-06-2017 06:18 PM
Welcome to HP Forums, this is a great place to get support, find answers and tips, Thank you for posting your query, I'll be more than glad to help you out
I understand you are having printing issues on your HP printer. I'll be really glad to help you with this,
To provide you with an accurate solution, I'll need a few more details
What's your product number? If you're not sure how to find that information, please click here for instructions: http://hp.care/2bygf7l what operating system version are you using? (Ie. - Mac OS X, Windows, Android, iOS)
Do you get any error message on the printer?
Have you made any changes on the printer before the issue started?
Could you elaborate more on the issue as this will help me in further assisting you?
In the meantime, you could go through the support document for - HP Printers - Printing from Apple iPad, iPhone, iPod touch - Click here
Please respond to this post with the details. I'll look forward to hearing from you.
I am an HP Employee
03-22-2017 09:24 AM
Were you able to resolve your issue? You may want to take out the paper and reload it, if you haven't tried that already.
The comments above represent myself and do not reflect the opinions of HP.
If my post solved your issue, please click "Accepted Solution" on the post . To show appreciation for my help, please click the "Thumbs Up Icon" below! Thank you
03-22-2017 09:29 AM
I understand you having issues printing with your HP sprocket. It sounds like you might be having a paper feed issue. Try the following steps and then send another print job. Also make sure you don't load more than 10 sheets of photo paper into the device, which might also prevent the printer from feeding paper.
- Turn off the printer.
- Remove the top cover by sliding it away from the output slot, and then set it aside.Figure : Removing the top cover
- Slide the top cover
- Remove the top cover
- Load up to 10 sheets of photo paper with the blue HP ZINK® Smartsheet. Make sure the Smartsheet is on the bottom of the stack with the bar-code facing down, and the photo paper with the print side facing up.
NOTE:Each pack of HP ZINK® photo paper contains one blue HP ZINK® Smartsheet to use with the specific pack. Keep the blue HP ZINK® Smartsheet until all 10 sheets of the photo paper have been used, and then discard the Smartsheet.Figure : Loading photo paper
- Align the top cover with the tracks on the outside of the printer, and then slide the top cover toward the output slot until it is firmly seated.Figure : Closing the top cover
- Align the top cover
- Slide the top cover
- Turn on the printer.
Let me know if this works for you!
I work on behalf of HP. #HPExpertsDay
Please click the thumbs up + button if I have helped you. Mark Accepted Solution if your problem is resolved.