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‎05-26-2019 09:39 AM - last edited on ‎05-26-2019 10:21 AM by Retired

HP Recommended

I have the same problem.

1 REPLY 1

‎05-27-2019 11:21 AM

HP Recommended

@CEM80

 

Welcome to the HP Support Community.

 

Ler's reset the unit:

 

  1. Turn on the printer.

  2. Locate the Reset button near the charging port.

    Locating the reset button

  3. Gently insert the straight pin into the reset button access point, and then press the Reset button for 3 seconds.

    The printer resets and turns off.

  4. Turn on the printer.

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/in-en/product/hp-sprocket-photo-printer/12635221/document/c05938618

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 


I am an HP Employee

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