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Student
Posts: 1
Member Since: ‎04-15-2018
Message 1 of 2 (342 Views)

Frames are missing

Im really upset because many frames have been deleted on the new update.(from about 15 frames to 5)
Is there a possible way to get them back?
It's mostly about the small plain white one.
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HP Support Agent
Posts: 15,276
Member Since: ‎08-11-2014
Message 2 of 2 (313 Views)

Re: Frames are missing

[ Edited ]

@VivienneZ

Thank you for posting on HP Forums,

The Riddle_Decipher is at your service.

 

As I understand the frames are missing,

I'll be glad to help you out, however, for an accurate solution I will need more details:

 

What is the product number of your device? Use this link to find it: https://hp.care/2rSuDJS;

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

 

Please reply with the details for further assistance.

Eager to help!

 

If I have helped you resolve the issue, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

followed by clicking on 'Accepted as Solution' 

And Have a great day Ahead!

Riddle_Decipher
I am an HP Employee

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