Grainy Photos from New Sprocket

[sleepinlee]

I just got my new sprocket 2 in1 and was excited to used it but as it turns out the pictures come out grainy and I don’t know if it’s an issue with the device or not. I used the paper that came with it so I know it’s not the problem with the paper. The sprocket was fully charged and calibrated when I used it. Any help?

[Kumar0307]

@sleepinlee, Welcome to the HP Support Community!

Which device are you trying to print the Picture from?

Upgrade the Sprocket firmware

1. Make sure the Sprocket is on and your mobile device is connected to the Internet.

2. On your mobile device, open the HP sprocket app.

3. Tap the Menu icon , and then tap sprocket.

4. Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.

5. Under the Status section, locate Battery.

   • If the battery charge is 25% or higher, continue with these steps.

   • If the battery charge is 24% or lower, charge the battery for at least 30 minutes, and then continue with these steps.

6. In Printer Settings, look for a firmware upgrade.

   • If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.

   • If a firmware upgrade option does not display, the firmware is up-to-date.

Restart both the devices, Send a print job. If the print quality is still unacceptable, continue to the next step.

Clean the Sprocket paper path rollers

Dirt and debris on the paper path rollers can cause print quality issues. Use the colored Print Quality Card (formerly the Smartsheet) from the same pack of HP ZINK photo paper currently in the Sprocket to clean the paper path rollers.

1. Remove the paper cover, and then remove any photo paper from the input tray.

2. Roll the paper path rollers back and forth several times.

3. Check the photo paper and remove any severely bent, wrinkled, or torn photo paper from the stack.

4. Reload the photo paper with the colored card on the bottom of the stack with the barcode facing down.

5. Replace the paper cover, and then send a print job.

6. The Sprocket calibrates and cleans the paper path rollers with the colored card, and then prints the photo.

For more info, refer to this document.

Let me know how this goes.

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