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Student
Posts: 1
Member Since: ‎01-01-2018
Message 1 of 2 (223 Views)

HP Sprocket 2in1 Prints with pink hue

Product Name: HP Sprocket 2-in-1
Operating System: iOS

Purchased two HP Sprocket 2-in-1 printers from Best Buy as Christmas gifts for kids.  Having problems with both.  

 

Printer #1:  I had to return due to a mechanical malfunction / error indicator that would not allow it to be used (wouldn't print or take pictures bc of error that "door was open" / red blinking light when afer power up, did resets, etc.).  I exchanged for another and it's working fine so far.  ***Resolved by returning / exchaning for new one***

 

Printer #2:  Initially printed fine for first 2-3 pictures, then afterwards all pictures began printing with a pink tint / hue.  We believe it may have started occuring after we peformed the firmware updated.  We followed the online instructions to reset, calibration card, fully charged, firmware version = v1.07.21.05.  ***UNRESOLVED - Recommened troubleshooting steps have failed***

 

Any other suggestions?  I really want these to work as adverstised.

 

Or should I return / exchange, and or return all of them due to various quality issues.

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HP Support Agent
Posts: 13,081
Member Since: ‎08-11-2014
Message 2 of 2 (194 Views)

Re: HP Sprocket 2in1 Prints with pink hue

@kfriel

Thank you for posting on the HP Support Forums, 

I understand your concern and to help you out, 

 

I have escalated your concern to HP's Support Team in your region to have it reviewed for available options (if any). 

You should be contacted within 4 business days (Excluding Holidays & Weekends). 

 

Response times may vary by region. 

Please send a Private Message, if you aren't contacted within 4-5 business days.  

 

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

And Feel free to post your query for any other assistance as well, 

It's been a pleasure interacting with you and I hope you have a good day ahead.

Riddle_Decipher
I am an HP Employee

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