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Posts: 1
Member Since: ‎10-17-2017
Message 1 of 5 (1,339 Views)

HP Sprocket: Leaving vertical lines on edge of picture.

Product Name: HP Sprocket

I've had my sprocket for probably a year now and I've probably used it twice. It still has multiple sheets of paper. However, I've lost my calibration sheet. When I started printing images again- one of them came out fine and the three that followed it has these verticle lines that look as "if" it was running out of ink. (I understand this doesn't use ink and it is developed on the photo sheet). Can anyone think of any ideas as to why this is happening? 

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HP Support Agent
Posts: 9,854
Member Since: ‎07-14-2016
Message 2 of 5 (1,304 Views)

Re: HP Sprocket: Leaving vertical lines on edge of picture.

Hello, @cie_xo – Hope you are well :)

Thanks for reaching out on HP Support Forums. I’d like to be of your assistance!

I understand that you are having print quality issues with your new HP Sprocket. I will certainly do my best to find you a solution!


Let's first try to update the printer firmware. On your mobile device, make sure it is connected to the Internet, and then open the HP Sprocket app. If there is a firmware update available, a firmware update screen displays. Follow the on-screen prompts to complete the update. Restart the Sprocket and then try printing.


If the issue still persists, go to http://hp.care/2ilvn9u and perform the steps mentioned under "What can I do to improve print quality?".

The last step is to completely reset the sprocket. On the printer, locate the reset button near the charging port, insert a straight pin into the reset button access point, and then press the reset button for 3 seconds to reset the printer.

Once done, reconnect the printer via Bluetooth and then try to print.


Please let me know if this resolves the issue, or if you require further assistance.

Good luck :)

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

I am an HP Employee

Posts: 8
Member Since: ‎10-18-2017
Message 3 of 5 (1,203 Views)

Re: HP Sprocket: Leaving vertical lines on edge of picture.

Hi cie_xo
Please please please post the solution to your issue once it’s resolved.
It would really help out the rest of us who are having the same/similar issues.
Honor Student
Posts: 3
Member Since: ‎02-23-2018
Message 4 of 5 (721 Views)

Re: HP Sprocket: Leaving vertical lines on edge of picture.

Hi, I have that problems too. Leaving vertical lines on the edge of the photo. I have tried to updated the firmware and also do all the steps of the link above but the problems still exist, what can I do?
Posts: 54
Member Since: ‎09-21-2016
Message 5 of 5 (425 Views)

Re: HP Sprocket: Leaving vertical lines on edge of picture.



Welcome to HP Consumer Support Forum. I am happy to assist you!


Please try the below mentioned Troubleshooting steps and let me know if this helps you resolving the issue.


First of all, I would like to inform you that the alignment or calibration sheet is must to get the printer calibrated to the best quality mode. The alignment or calibration sheet should be placed for every stack (10 Pages). In case, if you dont have the alignment sheet, the alignment sheet will come with every set of papers you purchase.  Please follow the below mentioned troubleshooting steps if the issue still persists


Step 1 : please make sure you have the alignment placed in the paper tray. So, that the printer would be calibrated to the best quality mode.


Step 2 : In Case, if the issue still persists, Please go the sprocket application on the mobile, Please click on the firware updates on the left pane. Please update the firmware.


Step 3 : Please turn off the printer and turn it back on.


Step 4 : Please place the alignment sheet one more time and then try printing.

We hope this helps you resolving the issue

Please contact 1-800-474-6836 for any assistance. We work 24*7.
Thank you for choosing HP. Have a wonderful day ahead.

Please click the "Thumbs Up", to say thanks for helping!
Also, please consider marking my post as “Accept as Solution" if you feel my post solved your issue.

I am an HP Employee.

I am an HP Employee
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