Post new question
Posts: 1
Member Since: ‎10-17-2017
Message 1 of 4 (883 Views)

HP Sprocket: Leaving vertical lines on edge of picture.

Product Name: HP Sprocket

I've had my sprocket for probably a year now and I've probably used it twice. It still has multiple sheets of paper. However, I've lost my calibration sheet. When I started printing images again- one of them came out fine and the three that followed it has these verticle lines that look as "if" it was running out of ink. (I understand this doesn't use ink and it is developed on the photo sheet). Can anyone think of any ideas as to why this is happening? 

0 Kudos
HP Support Agent
Posts: 9,856
Member Since: ‎07-14-2016
Message 2 of 4 (848 Views)

Re: HP Sprocket: Leaving vertical lines on edge of picture.

Hello, @cie_xo – Hope you are well Smiley Happy

Thanks for reaching out on HP Support Forums. I’d like to be of your assistance!

I understand that you are having print quality issues with your new HP Sprocket. I will certainly do my best to find you a solution!


Let's first try to update the printer firmware. On your mobile device, make sure it is connected to the Internet, and then open the HP Sprocket app. If there is a firmware update available, a firmware update screen displays. Follow the on-screen prompts to complete the update. Restart the Sprocket and then try printing.


If the issue still persists, go to and perform the steps mentioned under "What can I do to improve print quality?".

The last step is to completely reset the sprocket. On the printer, locate the reset button near the charging port, insert a straight pin into the reset button access point, and then press the reset button for 3 seconds to reset the printer.

Once done, reconnect the printer via Bluetooth and then try to print.


Please let me know if this resolves the issue, or if you require further assistance.

Good luck Smiley Happy

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

I am an HP Employee

Posts: 8
Member Since: ‎10-18-2017
Message 3 of 4 (747 Views)

Re: HP Sprocket: Leaving vertical lines on edge of picture.

Hi cie_xo
Please please please post the solution to your issue once it’s resolved.
It would really help out the rest of us who are having the same/similar issues.
Honor Student
Posts: 3
Member Since: ‎02-23-2018
Message 4 of 4 (265 Views)

Re: HP Sprocket: Leaving vertical lines on edge of picture.

Hi, I have that problems too. Leaving vertical lines on the edge of the photo. I have tried to updated the firmware and also do all the steps of the link above but the problems still exist, what can I do?
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation