10-17-2017 07:31 PM
I've had my sprocket for probably a year now and I've probably used it twice. It still has multiple sheets of paper. However, I've lost my calibration sheet. When I started printing images again- one of them came out fine and the three that followed it has these verticle lines that look as "if" it was running out of ink. (I understand this doesn't use ink and it is developed on the photo sheet). Can anyone think of any ideas as to why this is happening?
10-19-2017 01:41 PM
Hello, @cie_xo – Hope you are well
Thanks for reaching out on HP Support Forums. I’d like to be of your assistance!
I understand that you are having print quality issues with your new HP Sprocket. I will certainly do my best to find you a solution!
Let's first try to update the printer firmware. On your mobile device, make sure it is connected to the Internet, and then open the HP Sprocket app. If there is a firmware update available, a firmware update screen displays. Follow the on-screen prompts to complete the update. Restart the Sprocket and then try printing.
If the issue still persists, go to http://hp.care/2ilvn9u and perform the steps mentioned under "What can I do to improve print quality?".
The last step is to completely reset the sprocket. On the printer, locate the reset button near the charging port, insert a straight pin into the reset button access point, and then press the reset button for 3 seconds to reset the printer.
Once done, reconnect the printer via Bluetooth and then try to print.
Please let me know if this resolves the issue, or if you require further assistance.
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10-28-2017 08:47 AM
Please please please post the solution to your issue once it’s resolved.
It would really help out the rest of us who are having the same/similar issues.
02-23-2018 03:18 AM