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‎06-18-2018 05:27 PM

HP Recommended
Product: HP Sprocket

i have read many individuals with the same issue as mine and i have done everything that anyone at HP has said but nothing changes.   When i first got my sprocket, it printed fine for about 20 pictures and now everything is pink.  has anyone discovered the problem.   Firware Version is 1.1.7 and does not ask for another.  it is so bad i cannot use it - did i waste $$$$

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1 person had the same question
1 REPLY 1

‎06-19-2018 05:25 PM

HP Recommended

@David167

 

Thank you for posting on HP Forums, MKazi is at your service. 

 

I understand that you HP Sprocket printer is facing print quality issues. You have done a remarkable job in troubleshooting this issue. 

 

I suggest you to review the steps from this HP document and skip any steps that have not been attempted so far: https://hp.care/2wUrTid

 

The step 3 suggests to update the firmware so please make an attempt to update the firmware. 

 

I sincerely hope this fixes the issue. Keep me posted for further assistance.

 

All the best! 🙂

 

 

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