01-01-2018 12:53 PM
I recently got the sprocket photo printer and set it up today. My photos are printing with a blue tint over them that is not in the original pictures, and this is causing them to look grainy. Is there a way to fix this? Or is it bad paper? I know they aren't going to turn out perfect, but I didn't expect this based on what I've seen other people print. Please help!
01-02-2018 02:07 PM
Thanks for reaching out on HP Support Forums. I’d like to be of your assistance!
I understand that you are having print quality issues with your new HP Sprocket. I will certainly do my best to find you a solution!
Let's first try to update the printer firmware. On your mobile device, make sure it is connected to the Internet, and then open the HP Sprocket app. If there is a firmware update available, a firmware update screen displays. Follow the on-screen prompts to complete the update. Restart the Sprocket and then try printing.
If the issue still persists, go to http://hp.care/2ilvn9u and perform the steps mentioned under "What can I do to improve print quality?".
The last step is to completely reset the sprocket. On the printer, locate the reset button near the charging port, insert a straight pin into the reset button access point, and then press the reset button for 3 seconds to reset the printer.
Once done, reconnect the printer via Bluetooth and then try to print.
Please let me know if this resolves the issue, or if you require further assistance.
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