Post new question
Question
Reply
 
Student
Posts: 1
Member Since: ‎05-09-2017
Message 1 of 3 (145 Views)

HP Sprocket

Product Name: Sprocket

Can you pair the Sprocket with a new Ipod touch? I am struggling! 

Reply
0
HP Support Agent
Posts: 4,873
Member Since: ‎01-29-2014
Message 2 of 3 (119 Views)

Re: HP Sprocket

Hi! @AbA4, Thanks for stopping by HP forums!

 

I understand you have issues pairing your sprocket printer with your iPod touch.

 

Don't worry I'd like to help you out.

 

Did you make any changes to your printer?

 

Please try the steps recommended below.

 

1. Press and hold the Power Button for 3 seconds to turn on the printer. The LED will flash white as the printer
powers on and remain solid white once fully powered on.
2. Open iPhone® Settings and select Bluetooth. Turn Bluetooth on and then select the printer from the listed
devices.
3. Next, launch the sprocket app. See “Installing Mobile App” for more information. 

 

If the issue still persists after trying out the steps reset the printer and check if it helps. Try the steps recommended below.


Reset the printer. On the printer,
locate the pinhole near the
charging port, insert a straight pin
into the hole to press the reset
button until the printer turns off.
Restart the printer.
 

 

Refer the printer manual to know more information.

 

 

Let me know if this helps!

Have a beautiful day ahead! Smiley Happy

 

 

MrRobot
I am an HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

Teacher
Posts: 106
Member Since: ‎09-27-2012
Message 3 of 3 (98 Views)

Re: HP Sprocket

Hi @AbA4 -

 

Make sure the Sprocket hasn't already been paired with another iOS device.

 

 

It should be able to pair with your touch after you've turned off bluetooth or 'forget' the Sprocket on any other iOS device it may have been connected with previously.

 

Thanks!

***I am an HP employee***

The comments above represent myself and do not reflect the opinions of HP.

If my post solved your issue, please click "Accepted Solution" on the post . To show appreciation for my help, please click the "Thumbs Up Icon" below! Thank you Smiley Happy
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation