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‎10-05-2019 10:26 PM

HP Recommended
Product: iPhone 11 pro max
Operating System: iOS

hi I'm new to this so i brought the hp sprocket 200 the other day only got to print one photo turned it off came back to it and it now it won't turn on or reset I've left it on charge to see what it will do and all it shows is the red light then turns off an won't do anything else 

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-06-2019 08:32 PM

HP Recommended

Hi,

 

Can you please try the following steps:

1.Update to latest app release.

2.If you still have issues with connecting to your printer, then please uninstall and reinstall the HP sprocket app.

 

Hope this helps.

 

I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎10-06-2019 08:32 PM

HP Recommended

Hi,

 

Can you please try the following steps:

1.Update to latest app release.

2.If you still have issues with connecting to your printer, then please uninstall and reinstall the HP sprocket app.

 

Hope this helps.

 

I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem

Was this reply helpful? Yes No
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