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‎02-11-2020 02:03 PM

HP Recommended

Hi Krazytoad please see my post just now.  I’m having the same problems again.  This is not acceptable behaviour for a relatively unused piece of hardware. 

can you help? 

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‎02-11-2020 03:00 PM

HP Recommended

Hi Spacecadet78,

I feel for you. I had very similar issue with my Sprocket. I have checked and done everything and my conclusion is that there is no way to do anything with your Sprocket or its firmware if the bluetooth does not work. I ended up bringing it to the repair center, it was still under warranty (I had 24 months I think) and eventually the repair center exchanged my old Sprocket for a new (factory refurbished?) one. It seems to function ok now. Maybe your warranty period has not finished yet?

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‎02-11-2020 03:55 PM

HP Recommended

hi Marijus2,

 

yes I also have 2 years warranty and an accidental damage cover so I guess I will go to the shops to sort this out at the weekend.  It’s a big disappointment that so many people seem to have an issue and HP are unable to help.

 

did you get a new sprocket or something else altogether?

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‎02-11-2020 03:56 PM

HP Recommended

Ignore the last bit, I see you got a new/refurbished one.  Glad all is working now for you 👍🏽

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