Hp sprocket app

[chloenew98]

just set up my sprocket and every time I click on a picture from the app it says could not retrieve the picture from camera roll. So I can’t print any pictures, why is this happening?

[The_Fossette]

Hi @chloenew98,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that the sprocket app is not able to retrieve the pictures from your phone.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• What operating system are you using? (Android/iOS)
• Have you tried a different phone?

Meanwhile, I recommend you uninstall the sprocket app from your phone and reinstall it and check if it helps.

Also, refer the below link for HP Sprocket Photo Printers - Frequently Asked Questions.

http://hp.care/2y9Lawp

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!