05-11-2017 10:21 AM
My friend wanted to print from my Sprocket (which I love) and we were not able to connect her iphone 5 to it. She downloaded the app, we turned bluetooth on, however it would not list the sprocket under devices to connect?
Does it support the iPhone 5?
Thank you in advance for the assistance.
05-12-2017 08:19 PM
Hello @happyscrapn -
Yes, the iPhone 5 is supported. However, you can only discover and pair the Sprocket with a single iOS device at a time. That said, if your friend turns off her bluetooth radio or unpairs (forgets) Sprocket from the bluetooth menu, your iPhone 5 will then be able to discover and pair to it.
Please give that a try and let us know if that helps!
The comments above represent myself and do not reflect the opinions of HP.
If my post solved your issue, please click "Accepted Solution" on the post . To show appreciation for my help, please click the "Thumbs Up Icon" below! Thank you