01-04-2018 09:43 PM
01-06-2018 11:13 AM - edited 01-06-2018 11:15 AM
Thanks for reaching out on HP Support Forums. I’d like to be of your assistance!
I understand that you are having print quality issues with your new HP Sprocket. I will certainly do my best to find you a solution!
Let's first try to update the printer firmware. On your mobile device, make sure it is connected to the Internet, and then open the HP Sprocket app. If there is a firmware update available, a firmware update screen displays. Follow the on-screen prompts to complete the update. Restart the Sprocket and then try printing.
If the issue still persists, go to http://hp.care/2ilvn9u and perform the steps mentioned under "What can I do to improve print quality?".
The last step is to completely reset the sprocket. On the printer, locate the reset button near the charging port, insert a straight pin into the reset button access point, and then press the reset button for 3 seconds to reset the printer.
Once done, reconnect the printer via Bluetooth and then try to print.
Is the issue specific to one picture? Please try printing different pictures to check and isolate the issue. Also, try to uninstall and reinstall the HP Sprocket app.
If the above steps did not help, then, please contact the HP phone support to get further assistance.
HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true
(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
(3) Once completed click the 'Show Options' icon on the bottom right.
(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.
If you have any troubles, let me know and I will do my best to help!
Good luck :)
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