Having trouble signing in? Try this!
Post new question
Question
Reply
 
Student
Posts: 1
Member Since: ‎01-04-2018
Message 1 of 2 (627 Views)

My hp sprocket prints in pink

My printer is always printing with a pink tint and I've tried resetting the printer and re-downloading the app but nothing's working. I'm also positive that I'm using the right paper so I don't know what to do.
Reply
0 Kudos
HP Support Agent
Posts: 13,493
Member Since: ‎07-26-2016
Message 2 of 2 (578 Views)

Re: My hp sprocket prints in pink

[ Edited ]

 

Hi @Cdeem,

 

Thanks for reaching out on HP Support Forums. I’d like to be of your assistance!


I understand that you are having print quality issues with your new HP Sprocket. I will certainly do my best to find you a solution!

 

Let's first try to update the printer firmware. On your mobile device, make sure it is connected to the Internet, and then open the HP Sprocket app. If there is a firmware update available, a firmware update screen displays. Follow the on-screen prompts to complete the update. Restart the Sprocket and then try printing.

 

If the issue still persists, go to http://hp.care/2ilvn9u and perform the steps mentioned under "What can I do to improve print quality?".


The last step is to completely reset the sprocket. On the printer, locate the reset button near the charging port, insert a straight pin into the reset button access point, and then press the reset button for 3 seconds to reset the printer.

Once done, reconnect the printer via Bluetooth and then try to print.

 

Is the issue specific to one picture? Please try printing different pictures to check and isolate the issue. Also, try to uninstall and reinstall the HP Sprocket app.

 

If the above steps did not help, then, please contact the HP phone support to get further assistance.

 

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

 

If you have any troubles, let me know and I will do my best to help!

Good luck :)


Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Jeet_Singh
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation