10-01-2019 09:44 AM
10-06-2019 08:41 PM
Can you please try the following steps:
1.Update to latest app release.
2.If you still have issues with connecting to your printer, then please uninstall and reinstall the HP sprocket app.
Hope this helps.
I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem