09-29-2019 12:22 AM
So my phone connects through Bluetooth no problem. I've used the printer before no issues. But now the Sprocket App itself can't seem to detect the printer? This makes NO sense to me considering the phone is connected to it, AND I've used the app to print in the past...
Any ideas? I've already tried the basic troubleshooting; I've restarted my phone, restarted the camera with the pin button etc.. I can't check for a firmware update because the App wont detect it..
10-06-2019 08:44 PM
If you are using an iOS device ,then can you please try the following steps:
1.Update to latest app release.
2.If you still have issues with connecting to your printer, then please uninstall and reinstall the HP sprocket app.
Hope this helps.
I am an HP Employee
Although I am speaking for myself and not for HP.
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