My sprocket printer stopped working?

[rosie_mac]

My printer stopped working, but it used to print. When it is attached to the charger and plugged in, it appears to be charging, often showing a green light. However, when I unplug it, it will not turn on, and when I plug it back in, it shows a red light, no matter how long I have previously charged it for.  I have tried resetting the system with no luck, and additionally my printer will not function or connect to my phone when it is plugged in and charging. Please help! 

[Kumar0307]

Hi @rosie_mac

Welcome to the HP Support Community. 

Try power resetting the Printer and check if it helps

1. Turn on the printer.

2. Locate the reset button near the charging port.

   Figure : Locating the reset button

   

3. Gently insert the straight pin into the reset button access point, and then press the reset button for 3 seconds.

   The printer resets and turns off.

4. Turn on the printer.

Also, try a factory reset

To factory reset the printer you need to hold the power button down for 7 seconds until LED flashes and then press the power button once to power off the device and then turn it back on.

If the issue persists, I'm afraid this is a hardware issue with the sprocket. Please contact our HP Support team for Service Options:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance.

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Have a great day!