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Community Manager
Posts: 1,715
Member Since: ‎12-02-2014
Message 1 of 2 (6,671 Views)
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My sprocket won’t power down and cannot pair to my mobile device. How do I resolve this problem?

Product Name: Sprocket
Operating System: Microsoft Windows 10 (64-bit)

Hey Everyone,

My sprocket won’t power down and cannot pair to my mobile device.  How do I resolve this problem?

 

 

thanks

Bill

I am an HP employee, supporting the HP Experts who volunteer their time and technical knowledge to help others.
Accepted Solution

Re: My sprocket won’t power down and cannot pair to my mobile device. How do I resolve this problem

Hi Bill,

 

This should solve your problem!

 

1.  Locate the reset button near the charging port.

 

Sprocket Reset.png

 

2.  Gently insert a straight pin into the reset button access point, and then press the reset button for 3 seconds.  The printer resets and any previously illuminated LED’s turn off.

 

3.  Turn on the printer by pressing and holding the power button until the white LED illuminates

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PhD Student
Posts: 607
Member Since: ‎11-19-2008
Message 2 of 2 (6,667 Views)

Re: My sprocket won’t power down and cannot pair to my mobile device. How do I resolve this problem

[ Edited ]

Hi Bill,

 

This should solve your problem!

 

1.  Locate the reset button near the charging port.

 

Sprocket Reset.png

 

2.  Gently insert a straight pin into the reset button access point, and then press the reset button for 3 seconds.  The printer resets and any previously illuminated LED’s turn off.

 

3.  Turn on the printer by pressing and holding the power button until the white LED illuminates

Thanks!

Tara

**I am an HP employee. I am speaking for myself and not for HP.
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