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HP Recommended
Sprocket
Microsoft Windows 10 (64-bit)

Hey Everyone,

My sprocket won’t power down and cannot pair to my mobile device.  How do I resolve this problem?

 

 

thanks

Bill

I am an HP employee
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi Bill,

 

This should solve your problem!

 

1.  Locate the reset button near the charging port.

 

Sprocket Reset.png

 

2.  Gently insert a straight pin into the reset button access point, and then press the reset button for 3 seconds.  The printer resets and any previously illuminated LED’s turn off.

 

3.  Turn on the printer by pressing and holding the power button until the white LED illuminates

View solution in original post

1 REPLY 1
HP Recommended

Hi Bill,

 

This should solve your problem!

 

1.  Locate the reset button near the charging port.

 

Sprocket Reset.png

 

2.  Gently insert a straight pin into the reset button access point, and then press the reset button for 3 seconds.  The printer resets and any previously illuminated LED’s turn off.

 

3.  Turn on the printer by pressing and holding the power button until the white LED illuminates

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