HP Administrator
HP Administrator
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Message 1 of 2
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Solved!

My sprocket won’t power down and cannot pair to my mobile device. How do I resolve this problem?

Sprocket
Microsoft Windows 10 (64-bit)

Hey Everyone,

My sprocket won’t power down and cannot pair to my mobile device.  How do I resolve this problem?

 

 

thanks

Bill

I am an HP employee
1 REPLY
PhD Student PhD Student
PhD Student
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Message 2 of 2
Flag Post

Solved!

My sprocket won’t power down and cannot pair to my mobile device. How do I resolve this problem?

Hi Bill,

 

This should solve your problem!

 

1.  Locate the reset button near the charging port.

 

Sprocket Reset.png

 

2.  Gently insert a straight pin into the reset button access point, and then press the reset button for 3 seconds.  The printer resets and any previously illuminated LED’s turn off.

 

3.  Turn on the printer by pressing and holding the power button until the white LED illuminates

Thanks!

Tara

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