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‎02-15-2019 04:36 PM

HP Recommended
Product: Ho sprocket
Operating System: Other

Sprocket is making noise like it is printing the picture but picture isn’t printing 

1 REPLY 1

‎02-17-2019 05:17 PM

HP Recommended

@Mtayz413,

 

Greetings and Welcome to HP Support Community!

 

Let's first try to update the printer firmware.

  1. Make sure the printer is charged 50% or more.

  2. Make sure the printer is on and your mobile device is connected to the Internet.

  3. On your mobile device, open the HP sprocket app.

  4. Tap the Menu icon , and then tap sprocket.

  5. Tap Printers, and then tap your printer in the list.

    The printer information screen displays.

  6. Look for a firmware upgrade.

    • If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.

    • If a firmware upgrade option does not display, the printer firmware is up-to-date.

If the issue still persists, go to this link and perform the steps mentioned.

 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Jeet_Singh
I am an HP Employee

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