Picture won't come up to preview screen

[raginfeet]

When I select a photo from my gallery it does not come up to the preview screen.  The circle just keeps spinning.  I have tried several times, waiting several minutes, and nothing happens.  I have also uninstalled and re-installed the sprocket app.  If I choose a photo from my wallpapers, it works fine.

[Spectre_Envy · Accepted solution]

We're aware of this issue and working to address it right now.  Can you try editing the photo in your phone gallery (e.g: cropping or adding a filter), then see if you are able to open the preview?

Alternatively, you might try e-mailing that same image back to yourself, saving it to your phone, then opening it in the Sprocket app.  I recognize this is a hassle, and we're working feverishly on a fix.

Thanks for your patience!

[raginfeet]

The editing and saving worked!  Kind of a nuisance, but at least I can use it now.  Btw, didn't really have to edit, just saved and it still worked.  Thank you for your help.

[Nardo68]

Was having the same problem and tried taking a screenshot of the photo I wanted to print and it worked! Another workaround option until you guys push out an update.