05-12-2017 02:57 PM
When I select a photo from my gallery it does not come up to the preview screen. The circle just keeps spinning. I have tried several times, waiting several minutes, and nothing happens. I have also uninstalled and re-installed the sprocket app. If I choose a photo from my wallpapers, it works fine.
Solved! Go to Solution.
05-12-2017 08:12 PM
We're aware of this issue and working to address it right now. Can you try editing the photo in your phone gallery (e.g: cropping or adding a filter), then see if you are able to open the preview?
Alternatively, you might try e-mailing that same image back to yourself, saving it to your phone, then opening it in the Sprocket app. I recognize this is a hassle, and we're working feverishly on a fix.
Thanks for your patience!
The comments above represent myself and do not reflect the opinions of HP.
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