When I select a photo from my gallery it does not come up to the preview screen. The circle just keeps spinning. I have tried several times, waiting several minutes, and nothing happens. I have also uninstalled and re-installed the sprocket app. If I choose a photo from my wallpapers, it works fine.
Solved! Go to Solution.
We're aware of this issue and working to address it right now. Can you try editing the photo in your phone gallery (e.g: cropping or adding a filter), then see if you are able to open the preview?
Alternatively, you might try e-mailing that same image back to yourself, saving it to your phone, then opening it in the Sprocket app. I recognize this is a hassle, and we're working feverishly on a fix.
Thanks for your patience!
The comments above represent myself and do not reflect the opinions of HP.
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