raginfeet Honor Student
Honor Student
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Solved!

Picture won't come up to preview screen

HP Sprocket
Android 6.0 Marshmallow

When I select a photo from my gallery it does not come up to the preview screen.  The circle just keeps spinning.  I have tried several times, waiting several minutes, and nothing happens.  I have also uninstalled and re-installed the sprocket app.  If I choose a photo from my wallpapers, it works fine.

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Grad Student Grad Student
Grad Student
145 10 25
Message 2 of 4
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Solved!

Picture won't come up to preview screen

We're aware of this issue and working to address it right now.  Can you try editing the photo in your phone gallery (e.g: cropping or adding a filter), then see if you are able to open the preview?

 

Alternatively, you might try e-mailing that same image back to yourself, saving it to your phone, then opening it in the Sprocket app.  I recognize this is a hassle, and we're working feverishly on a fix.

 

Thanks for your patience!

 

***I am an HP employee***

The comments above represent myself and do not reflect the opinions of HP.

If my post solved your issue, please click "Accepted Solution" on the post . To show appreciation for my help, please click the "Thumbs Up Icon" below! Thank you :)
raginfeet Honor Student
Honor Student
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Message 3 of 4
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Solved!

Picture won't come up to preview screen

The editing and saving worked!  Kind of a nuisance, but at least I can use it now.  Btw, didn't really have to edit, just saved and it still worked.  Thank you for your help.

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Nardo68 Student
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Solved!

Picture won't come up to preview screen

Was having the same problem and tried taking a screenshot of the photo I wanted to print and it worked! Another workaround option until you guys push out an update.

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