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‎09-19-2017 10:15 AM

HP Recommended

SO my Sprocket is printing edited pictures in a weird hue, but when you print the unedited version they come out fine. Is it possible its the app that is causing the weird color, or the printer itself interpreting the pictures wrongly and therefore causing them to come out weird.

1 REPLY 1

‎09-20-2017 08:06 AM

HP Recommended

Hi,

 

This is vignesh B.

 

Welcome to HP Consumer Support Forum. I am happy to assist you!

 

I am glad to help you with this issue. Please make sure you have the blue color paper at the top of the stack when you load the papers. It will help the printer to align it properly. Also, please kindly open the HP Sprocket application. At the right side of the screen, you will get an option to download and install the firmware update. Please kindly install the new firmware update which helps you to fix the issue.

 

Please contact 1-800-474-6836 for any assistance. We work 24*7.
Thank you for choosing HP. Have a wonderful day ahead.

 

Please click the "Thumbs Up", to say thanks for helping!
Also, please consider marking my post as “Accept as Solution" if you feel my post solved your issue.


I am an HP Employee.

Ricky
I am an HP Employee
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