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Honor Student
Posts: 3
Member Since: ‎05-18-2017
Message 1 of 6 (507 Views)

Pink Hue on Pictures printed with Sproket

Product Name: Sproket
Operating System: Android 6.0 Marshmallow

I printed the same picture from my phone on the Sproket and then on a Zink Happy printer and then picture is perfect on the Zink Happy but on the Sproket it has a pink tint.

 

This seems to be a common problem with the Sproket.

 

I have done the calibration and used the HP paper pack.  Will there be a resolution to this common problem?

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HP Support Agent
Posts: 7,629
Member Since: ‎07-14-2016
Message 2 of 6 (482 Views)

Re: Pink Hue on Pictures printed with Sproket

Hello, @Pinggay – Hope you are well Smiley Happy


Thanks for reaching out on HP Support Forums. I’d like to be of your assistance!


I understand that you are having print quality issues with your new HP Sprocket. I will certainly do my best to find you a solution!

 

Let's first try to update the printer firmware. On your mobile device, make sure it is connected to the Internet, and then open the HP Sprocket app. If there is a firmware update available, a firmware update screen displays. Follow the on-screen prompts to complete the update. Restart the Sprocket and then try printing.

 

If the issue still persists, go to http://hp.care/2ilvn9u and perform the steps mentioned under "What can I do to improve print quality?".


The last step is to completely reset the sprocket. On the printer, locate the reset button near the charging port, insert a straight pin into the reset button access point, and then press the reset button for 3 seconds to reset the printer.

Once done, reconnect the printer via Bluetooth and then try to print.

 

Please let me know if this resolves the issue, or if you require further assistance.

Good luck Smiley Happy


Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am an HP Employee

Honor Student
Posts: 3
Member Since: ‎05-18-2017
Message 3 of 6 (478 Views)

Re: Pink Hue on Pictures printed with Sproket

I tried all those things and it didn't help.  Still have a pink hue on the prints.  If that issue cannot be resolved, I will just have to return the Sprocket.

 

HP Support Agent
Posts: 7,629
Member Since: ‎07-14-2016
Message 4 of 6 (469 Views)

Re: Pink Hue on Pictures printed with Sproket

Hello, @Pinggay

 

Is the issue specific to one picture? Please try printing different pictures to check and isolate the issue. Also, try to uninstall and reinstall the HP Sprocket app.

 

If the above steps did not help, then, please contact the HP phone support to get further assistance.

 

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

 

If you have any troubles, let me know and I will do my best to help!

Cheers Smiley Happy

 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

 

DVortex
I am an HP Employee

Honor Student
Posts: 3
Member Since: ‎05-18-2017
Message 5 of 6 (429 Views)

Re: Pink Hue on Pictures printed with Sproket

I have tried several pictures and they all have the pink tint.
HP Support Agent
Posts: 7,629
Member Since: ‎07-14-2016
Message 6 of 6 (416 Views)

Re: Pink Hue on Pictures printed with Sproket

Hello, @Pinggay

 

It definitely looks like a hardware issue. Please contact the HP phone support to get the printer serviced.

 

Feel free to post again if there is anything else I can help you with!

Have a great day Smiley Happy

 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am an HP Employee

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