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Student
Posts: 1
Member Since: ‎02-12-2018
Message 1 of 2 (363 Views)

Poor print quality with pink hue

Hi,

 

I have tried the tips at this location but it does not work. Please advise.

 

https://support.hp.com/sg-en/product/hp-sprocket-photo-printer/12635221/model/12635222/document/c056...

 

James

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HP Support Agent
Posts: 2,736
Member Since: ‎06-13-2017
Message 2 of 2 (328 Views)

Re: Poor print quality with pink hue

@Spi26,

 

Thank you for joining HP Forums. 
This is a great place to get support, find answers 

 

I understand that you are facing print quality issue with the printer.
No worries, I'll be glad to help you.

 

Appreciate your time and efforts.

 

Let's try fixing the issue by resetting the printer.

 

Reset the printer.

  1. Turn on the printer.

  2. Locate the reset button near the charging port.

    Figure : Locating the reset button

    Locating the reset button
  3. Gently insert the straight pin into the reset button access point, and then press the reset button for 3 seconds.

    The printer resets and turns off.

  4. Turn on the printer.

If the issue persists, I would personally suggest you contact our HP phone support for further assistance. 


If your product is Out of warranty, then remember to choose the paid options to get the tech support number.

They might have multiple options to help you on this.

 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

 

Step 1. Open link: www.hp.com/contacthp
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

They will be happy to assist you immediately.

 

Keep me posted on any other assistance.Hope that helps! 
Let me know Smiley Happy

 

If you like to appreciate my efforts clicking on 'Accepted as Solution'

Feel free to give me a virtual high-five by clicking the 'Thumbs Up'

 

Have a great day Ahead!

Raj1788
I am an HP Employee 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation