cancel
greenkiwi Top Student
Top Student
5 4 0 0
Message 1 of 11
2,204
Flag Post
HP Recommended

Solved!

Print quality went bad

HP Sprocket

I just received my HP Sprocket. It was printing just fine with the first pack of paper I received with it, but after I put in a new pack of paper (HP brand of ZINK photo paper), the pictures got very pixelated and grainy. I reprinted some pictures that I printed with the first pack to see if it was the printer or the paper, but they all came out worse than the first time around.  I have reinserted the blue paper, and it's the same. Please help. Thanks!

 

Firmware Version 1.15

Hardware Version 5

Battery fully charged

Android phone (that's all I know about it)

Tags (1)
10 REPLIES 10
HP Support Agent
HP Support Agent
6247 6228 311 445
Message 2 of 11
2,174
Flag Post
HP Recommended

Solved!

Print quality went bad

Hi @greenkiwi,

 

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out πŸ™‚ 

 

I went through the details, and I see that you've already performed most of the troubleshooting steps. Kudos to you for that. πŸ™‚

 

Let's try a few steps which you haven't tried yet.

  1. Turn on the printer.

  2. Locate the reset button near the charging port.

    Figure : Locating the reset button

    Locating the reset button
  3. Gently insert the straight pin into the reset button access point, and then press the reset button for 3 seconds.

    The printer resets and turns off.

  4. Turn on the printer.

Once done follow the steps given below to update the firmware. πŸ™‚

 

Upgrade the printer firmware using the HP sprocket app. HP regularly releases printer updates.

  1. Make sure the printer is charged 50% or more.

  2. Make sure the printer is on and your mobile device is connected to the Internet.

  3. On your mobile device, open the HP sprocket app.

  4. Tap the Menu icon , and then tap sprocket.

  5. Tap Printers, and then tap your printer in the list.

    The printer information screen displays.

  6. Look for a firmware upgrade.

    • If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.

    • If a firmware upgrade option does not display, the printer firmware is up-to-date.

Let me know how that pans out. πŸ™‚

I hope you have a good day ahead,

And Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help. πŸ˜‰

Barachiel
I am an HP Employee

Reply
0 Kudos
greenkiwi Top Student
Top Student
5 4 0 0
Message 3 of 11
2,161
Flag Post
HP Recommended

Solved!

Print quality went bad

I did as your instruction said, and it's still printing funny. I've attached a picture of what came out. The top one is from the first time I printed and came out fine.

 

It's hard to tell, but the bad pic is much blurrier than the good pic. And those lines...

 

2018-03-18 18.16.03.jpg

Reply
0 Kudos
HP Support Agent
HP Support Agent
6247 6228 311 445
Message 4 of 11
2,147
Flag Post
HP Recommended

Solved!

Print quality went bad

Hi @greenkiwi,

 

Thank you for responding,

It's great to have you back πŸ˜‰

 

If that's the case, I'd request you to contact HP's phone support team for further assistance.

 

HP Support can be reached by clicking on the following link: Open link:  www.hp.com/contacthp/

 

Enter Product number or select to auto detect.Scroll down to "Still need help? Complete the form to select your contact options".

 

Scroll down and click on HP contact options - click on Get a Case & phone number.They will be happy to assist you immediately.

 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

 

Best regards,

Barachiel
I am an HP Employee

Reply
0 Kudos
greenkiwi Top Student
Top Student
5 4 0 0
Message 5 of 11
2,141
Flag Post
HP Recommended

Solved!

Print quality went bad

I wasn't able to contact anyone is the reason why I came to this forum.  >.<

 

When it asked for the serial number, it said I need to enter the product number also. I can't find the product number for this, so I couldn't go any further on the contact page.

Reply
0 Kudos
HP Support Agent
HP Support Agent
6247 6228 311 445
Message 6 of 11
2,139
Flag Post
HP Recommended

Solved!

Print quality went bad

Hi @greenkiwi,

 

Thanks for the response. πŸ™‚

 

Please let me know which country/region you are from, in a private message, to assist you further with required details.

 

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

Barachiel
I am an HP Employee

Reply
0 Kudos
HP Support Agent
HP Support Agent
6247 6228 311 445
Message 7 of 11
2,136
Flag Post
HP Recommended

Solved!

Print quality went bad

Hi @greenkiwi,

 

Thanks for the quick response.

 

Please check my private message for further details. πŸ™‚

 

Best regards,

Barachiel
I am an HP Employee

Reply
0 Kudos
Tags (1)
greenkiwi Top Student
Top Student
5 4 0 0
Message 8 of 11
2,134
Flag Post
HP Recommended

Solved!

Print quality went bad

Thank you so much~ We got it all sorted out.

Reply
0 Kudos
HP Support Agent
HP Support Agent
6247 6228 311 445
Message 9 of 11
2,129
Flag Post
HP Recommended

Solved!

Print quality went bad

Hi @greenkiwi,

 

Thank you for replying with this detailed response πŸ˜‰ 

I appreciate your time and efforts,

 

Hurray!!! I'm delighted to hear that it's working! Feel free to reach out to us again. Have a great day. πŸ™‚

 

Feel free to post your query for any other assistance as well,

 

It's been a pleasure interacting with you and I hope you have a good day ahead. 

You've been great to work with and it has been a genuine pleasure interacting with you.

 

I hope both you and your product works great and remain healthy for a long time πŸ˜‰

 

Best regards,

Barachiel
I am an HP Employee

Reply
0 Kudos
greenkiwi Top Student
Top Student
5 4 0 0
Message 10 of 11
2,017
Flag Post
HP Recommended

Solved!

Print quality went bad

I think it may be the new firmware or something. The replacement was printing just fine until I updated it. Now it's all grainy and pixelated again (without the weird lines this time). How do I uninstall the latest firmware?

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation