01-04-2018 01:13 PM
Hi! @Appletree96, Welcome to HP forums.
I understand you have paper jam issues with your sprocket printer.
Don't worry I'd like to help you out.
Did you make any changes to your printer?
As you mentioned you have paper jam issues with your sprocket printer.
Please try the steps recommended below.
With HP Sprocket Photo Paper loaded, before the printer calibrates with the blue Smartsheet®, the printer does not feed the photo paper and an Out of Paper error message displays on the HP sprocket app. The Status Indicator light blinks and turns red.
1.On the HP sprocket app, touch OK to clear the error message.
2.Turn off the printer.
3.Remove the top cover by sliding it away from the output slot, and then set it aside.
4.Remove any loose photo paper from the input tray.
5.Reload the HP Sprocket Photo Paper with the blue Smartsheet®. Make sure the blue Smartsheet® is on the bottom of the stack with the bar-code facing down, and the HP Sprocket Photo Paper with the HP logos facing down.
Keep the Smartsheet® until you are done with all 10 sheets, and then discard it.
6.Align the top cover with the tracks on the outside of the printer, and then slide the top cover toward the output slot until it is firmly seated.
7.Turn on the printer, and then resend the print job.
Refer this article to further troubleshoot paper jam issues with your printer.
Also, try updating the sprocket firmware and check if it helps.
If the solution provided worked for you, please mark accepted solution for this post.
Let me know how it goes!
Have a great weekend ahead! 🙂
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee