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Top Student
Posts: 3
Member Since: ‎04-05-2014
Message 1 of 5 (648 Views)

Printing problem

My pictures are priced ting with a black line thru them. Can you please help solve this issue
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Top Student
Posts: 3
Member Since: ‎04-05-2014
Message 2 of 5 (647 Views)

Re: Printing problem

My pictures are printing with a black line thru them. Can you please help me resolve this issue?
Teacher
Posts: 106
Member Since: ‎09-27-2012
Message 3 of 5 (619 Views)

Re: Printing problem

Hello @MagRam -

 

Unfortunately it sounds as though you may have a rare and unusual defective hardware issue.  Can you please follow the steps below to submit a support ticket for further assistance with a replacement?

 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number to obtain a case along with the phone number.

They will be happy to assist you immediately.

 

Thanks!

***I am an HP employee***

The comments above represent myself and do not reflect the opinions of HP.

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Top Student
Posts: 3
Member Since: ‎04-05-2014
Message 4 of 5 (608 Views)

Re: Printing problem

Thank you I will give it a try
Regents Professor
Posts: 8,612
Member Since: ‎11-27-2009
Message 5 of 5 (246 Views)

Re: Printing problem

[ Edited ]

Hi @MagRam

 

 

Just checking what was the outcome after you contacted HP Support?

Thanks

Ciara

I am an HP employee.
I am speaking for myself and not for HP. Twitter: @Ciara_B_27
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation