09-11-2019 07:03 PM - edited 09-11-2019 07:04 PM
Brand new Sprocket.. have upgraded firmware, used the blue sheet twice, printed two different quality photos but it is still printing out with streaks on the photos. Please help
09-15-2019 10:49 AM
@Bell5, Welcome to the HP Support Community!
What model HP Sprocket are you using?
Refer to this document to know how to find the Product Name or Number
Which device are you trying to print from?
For now, try the troubleshooting steps mentioned in this document.
If the issue persists, you may try resetting the sprocket.
Refer to this document for more info.
Keep me posted for further assistance.
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