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‎09-28-2019 05:13 PM

HP Recommended
Product: Sprocket 2-in-1
Operating System: iOS

3C2DE9CF-2D55-4748-A7DE-B0017744A070.png

 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-06-2019 08:47 PM

HP Recommended

Hi,

 

Can you please try the following steps:

1.Update to latest app release.

2.If you still have issues with connecting to your printer, then please uninstall and reinstall the HP sprocket app.

 

Hope this helps.

 

I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem

 

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎09-29-2019 04:13 AM

HP Recommended

The same thing is happening with me. I’ve tried to fix it following different steps online but it hasn’t worked. So frustrating

Was this reply helpful? Yes No

‎09-29-2019 09:43 AM

HP Recommended

Thanks for replying. Just let you know. I have tried my iPad and it worked fine. Now I confirm this problem is from the latest iPhone iOS 13 updates. You can temporarily use other systems if you have. HP engineers please help fix. Thanks

Was this reply helpful? Yes No

‎10-06-2019 08:47 PM

HP Recommended

Hi,

 

Can you please try the following steps:

1.Update to latest app release.

2.If you still have issues with connecting to your printer, then please uninstall and reinstall the HP sprocket app.

 

Hope this helps.

 

I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem

 

Was this reply helpful? Yes No
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