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PaulLi
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Problem with the setup when pair

Sprocket 2-in-1
iOS

3C2DE9CF-2D55-4748-A7DE-B0017744A070.png

 

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Tara7
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Problem with the setup when pair

The same thing is happening with me. I’ve tried to fix it following different steps online but it hasn’t worked. So frustrating

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PaulLi
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Problem with the setup when pair

Thanks for replying. Just let you know. I have tried my iPad and it worked fine. Now I confirm this problem is from the latest iPhone iOS 13 updates. You can temporarily use other systems if you have. HP engineers please help fix. Thanks

mehH
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Problem with the setup when pair

Hi,

 

Can you please try the following steps:

1.Update to latest app release.

2.If you still have issues with connecting to your printer, then please uninstall and reinstall the HP sprocket app.

 

Hope this helps.

 

I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem

 

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