09-29-2019 09:43 AM
Thanks for replying. Just let you know. I have tried my iPad and it worked fine. Now I confirm this problem is from the latest iPhone iOS 13 updates. You can temporarily use other systems if you have. HP engineers please help fix. Thanks
10-06-2019 08:47 PM
Can you please try the following steps:
1.Update to latest app release.
2.If you still have issues with connecting to your printer, then please uninstall and reinstall the HP sprocket app.
Hope this helps.
I am an HP Employee
Although I am speaking for myself and not for HP.
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