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Arosas90
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Red light on

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I cant take pictures nor print them, 

my camera has full battery, but I dont know why this red  light is there (next to the usb charging port. I bought it 3 months ago, and it doesnt let me take pictures anymore. 

 

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HP Support Agent
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Message 2 of 2
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Red light on

@Arosas90, Welcome to HP Support Community!

 

Restart the Sprocket to clear any errors, and then load genuine Sprocket photo paper.

  1. Turn off the Sprocket, and then remove the paper cover.

  2. Remove any loose photo paper from the input tray, and then make sure the photo paper is in good condition. Remove any severely bent, wrinkled, or torn photo paper from the stack.

       CAUTION: 

    Do not try to remove any jammed paper from inside the paper path. This can damage the paper path rollers.

  3. Turn on the Sprocket.

    If there is jammed photo paper, the Sprocket feeds it through the output slot.

  4. Wait until the Sprocket is idle and silent, and then remove any photo paper fed through the output slot.

  5. Reload the photo paper with the HP logos facing down. Make sure to load genuine Sprocket photo paper, or the Sprocket might not print.

  6. Replace the paper cover, and then resend the print job.

You can also refer to the document HP Sprocket Printers - Blinking Red Status Indicator Light for help.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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