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Sprocket 200 won't charge or turn on for set up

HP Recommended
Sprocket 200
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I have recent got a second hand sprocket 200. However it will not charge, when it is plugged in it's charge light is always red, The front LED light does not turn on. I have tried turning it on and it does not. I have tried resetting it and it won't work. 

I am trying to find out if i can get it repaired,however i cannot find out how. Can you please help as this is stressful? the virtual agent is terrible as it doesn't have a repair option and it would be nice to speak to an actual person about it 

 

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HP Support Agent
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Message 2 of 2
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HP Recommended

@dannixr

 

Welcome to HP support community.

 

Reset the printer

  1. Remove the paper cover.

    Opening the paper cover

  2. Locate the Reset button.

    Locating the reset button

  3. With a paperclip or pin, press and hold the Reset button for 3 seconds.

    The printer resets.

 

 

You can refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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