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‎08-26-2019 02:12 AM

HP Recommended
Product: Sprocket Plus

I have fully charged the new sprocket plus and used 1 lot of 10 papers. I have refilled and the sprocket plus will only stay on and print if I hold the on button on. I have reset and still the same. Please help. Thanks

2 REPLIES 2

‎08-26-2019 03:29 AM

HP Recommended

Thank you. Prefer written solution as travelling at the moment and no access to phone. Thank you

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‎08-28-2019 11:39 AM

HP Recommended

@Dsimmonds79, welcome to HP Support Community!

 

Reset the printer-

Remove the paper cover, insert a straight pin into the access point next to the input tray, and then press the Reset button for 3 seconds. The Sprocket resets and turns off.

Locating the Reset button on the HP Sprocket Plus Printer

 

If you completed the step and issue has not resolved, contact HP Customer Support.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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